Application

Customer Service Representative - (Office or Remote - Work from Home)

Sywbol

New York City

United States

Job Description

We are looking for a customer-oriented service representative.

A Customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk.

Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these Customer Service Representatives can gather that for you.

Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Meet personal/customer service team sales targets and call handling quotas

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid and complete information by using the right methods/tools

Generate sales leads

Build sustainable relationships and trust with customer accounts through open and interactive communication

Requirements

Customer orientation and ability to adapt/respond to different types of characters

Proven customer support experience or experience as a client service representative

Excellent communication and presentation skills

Familiarity with CRM systems and practices

Track record of over-achieving quota

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